FAQ


Frequently Asked Questions

 

Q. Where do I write to get in touch with store owner/manager?

A. The only official communication with store owner/ manager is to email laurengoodday@gmail.com. Facebook and Instagram inbox messages are NOT an official form of communication as they are not checked as often as email. Please send all questions and/or comments to email address provided ONLY.

 

Q. I'm excited for my order, When will it arrive?

A. All orders placed should leave email address at checkout. Email will be sent when order is confirmed and additional email sent when package has been sent out. This email can take up to two weeks and such email will produce tracking number to find shipping updates on USPS website or selected shipping service. Tracking may not be available for out of country customers. Please see shipping policy for more information on time frame. Waiting the written two full working day weeks (14 days) is recommended as you may not get a reply under the two week time frame.

 

Q. My package was lost or damaged in the mail, What now?

A. Once package has been paid for and sent from Lauren Good Day Studios and recorded received at USPS (or selected service provider), Lauren Good Day Company cannot be responsible for the package. All claims will need be to be filed and taken up with USPS or selected shipping service provider.

 

Q. My garment does not fit, Can I exchange or get a refund?

A. No, Sorry at this time we cannot offer exchanges or refunds because of technical processing reasons. Taking proper measurements and comparing to official Lauren Good Day Size chart is key to proper fit and the responsibility of the buyer. Please see Size Chart and Return policy for more information.

 

Q. My garment has a manufacture flaw, Can I exchange or receive a refund? (ex. not fully sewn on seams, large printing flaw etc.

A. In cases of manufacture flaw ONLY will exchange be considered. Buyer must notify store owner/manager at the official communication email address laurengoodday@gmail.com, within two weeks of delivery with accompanying photos of garment including the packaging. DO NOT CONTACT ON SOCIAL MEDIA, as this form of communication is checked less frequently and can be overlooked. All decisions of store owner/manager are decided on case by case basis and are final.

 

 Q. My size is unavailable, will you restock clothing?

A. In many cases only one run of clothing will be produced and is first come first serve and dependent upon order placed, this is confirmed by confirmation email sent to the email address provided at checkout. On certain occasion items will be restocked. Please check back on website or look for social media, FB or IG posts to announce a restock. There is no waiting list or pre-orders available at this time.

 

 

Q. I fit a size 2X in another brand, can I order a 2X in Lauren Good Day and it fit?

A. Not Necessarily, Lauren Good Day uses a specific size chart made from Lauren Good Day manufacturing sizing. Measurements must be properly taken and compared to size chart to ensure proper fit. For further information on taking measurements please see size chart page.

All Lauren Good Day clothing is Standard American Sizing.  Lauren Good Day does not use Vanity Sizing, American Catalogue Sizing, Petite Sizing or Plus Sizing standards. Please research fashion size guides to be informed of the variants. Also take note of fabric descriptions such as fit, fabric and stretch or no stretch before every garment order for the best possible fit.